Warranty
Product Specific Warranty
All Retro fit Seat Bidets that we supply come with a total:
– 2 Year Limited Warranty.
(1 Year Standard Manufacturer’s Warranty + 1 Year Complimentary Parts & Labour Warranty)
First Year: All Postage and full replacement are covered under Warranty.*
Second Year: Parts and Labour are covered under Warranty. Postage costs apply.*
Extended Warranties of up to 2 years extra can be offered during the initial 2 Year Warranty period.
This can extend the Warranty period up to a total of 4 years.
Extended Warranty covers Parts and Labour. Postage costs apply.*
*Accidental Damage to External Parts will not be covered under Warranty*
All supplied models in the Throne Range come with a total:
– 5 Year Standard Manufacturer’s Warranty for the Throne Base.
(The Warranty for the Throne Base cannot be extended.)
– 3 Year Limited Warranty for the Throne Electric Top Unit.
(1 Year Standard Manufacturer’s Warranty + 2 Year Complimentary Parts & Labour Warranty)
First Year: All Postage, Parts & Labour costs are covered under Warranty.*
Second & Third Year: Parts and Labour are covered under Warranty. Postage costs apply.*
Extended Warranties of up to 2 years extra can be offered for only the Throne Electric Top Unit during the initial 3 Year Warranty period.
This can extend the Throne Electric Top Unit’s Warranty period up to a total of 5 years.
Extended Warranty covers Parts and Labour. Postage costs apply.*
*Accidental Damage to External Parts or Base is not covered under Warranty*
Bidet Filters – Manufacturer’s Warranty
All of our supplied Filters come with a total:
– 6 Month Full Replacement Manufacturer’s Warranty (from date of purchase).
Filters are guaranteed for up to 6 months of usage.
We recommend to replace your Bidet Filter every 6 – 8 months.
Manufacturer faults & postage costs are covered under Warranty.*
Proof of manufacturers fault is required before sending a replacement product/part.
*Accidental Damage is not covered under Warranty*
All supplied Handspray products come with a total:
– 1 Year Full Replacement Manufacturer’s Warranty.
Manufacturer faults & postage costs are covered under Warranty.*
Proof of manufacturers fault is required before sending a replacement product/part.
*Accidental Damage is not covered under Warranty*
The Silverex Shower Head comes with a total:
– 1 Year Full Replacement Manufacturer’s Warranty.
Manufacturer faults & postage costs are covered under Warranty.*
Proof of manufacturers fault is required before sending a replacement product/part.
*Accidental Damage is not covered under Warranty*
Our Toilet Spacers/Risers come with a total:
– 1 Year Full Replacement Manufacturer’s Warranty.
Manufacturer faults & postage costs are covered under Warranty.*
Proof of manufacturers fault is required before sending a replacement product/part.
*Accidental Damage is not covered under Warranty*
Our 3-in-1 arms come with a total:
– 1 Year Full Replacement Manufacturer’s Warranty.
Manufacturer faults & postage costs are covered under Warranty.*
Proof of manufacturers fault is required before sending a replacement product/part.
*Accidental Damage is not covered under Warranty*
Our Bariatric Rails come with a total:
– 1 Year Full Replacement Manufacturer’s Warranty.
Manufacturer faults & postage costs are covered under Warranty.*
Proof of manufacturers fault is required before sending a replacement product/part.
*Accidental Damage is not covered under Warranty*
The Bidet Shop
Returns & Warranties
Bidet Shop Fault/Repair Process
*If a fault or issue occurs with one of our products, please contact our Customer Care Team:
Our Customer Care Team is well trained and versed with our products and services. 99% of the usual problems/issues can be resolved over the phone. If the issue cannot be resolved over the phone, our Customer Care Team will guide you through the warranty/repair process starting with removal of the product and postage. All of our products are designed for easy self-removal/re-installation and we supply step-by-step instructions on how to complete this process. We also supply easy-to-use mailing labels for the return postage.
All repairs are carried out by one of our qualified Technicians and protocol usually dictates each product is to be repaired the same day it is received. The goods are then sent back within 1-2 business days after the repairs have been completed.
(If required, payment is to be received prior to the start of any repairs).
The Bidet Shop Warranty and Returns Policy:
Within relevant Warranty guidelines, we offer a refund, exchange or credit:
– If the goods are faulty and cannot be repaired (within the 1st year standard warranty only).
– If the goods have been wrongly described.
– If the goods are different from a sample shown to you.
Please retain your invoice/proof of purchase to validate your warranty. To use your rights to a repair, replacement or refund you will need to keep the receipt or other type of proof of purchase.
Due to health and safety reasons, we generally cannot accept ‘change of mind’ returns.
Returns may incur up to a 20% restocking fee and/or shipping costs.
Our goods come with guarantees that cannot be excluded under the New Zealand Protection Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.