Bidet Shop - Repair Centre

Thank you for choosing The Bidet Shop for your bidet needs. We understand that technical issues can arise from time to time, and we are committed to providing prompt and efficient repair services to ensure your bidet is back in working order as soon as possible.

If you find that your bidet is not functioning correctly, please follow the steps below for a seamless repair process:

The Bidet Shop

Location for Drop-off:

  • If you have a malfunctioning bidet and would like to bring it in for repair, please ensure that you have booked it in and received a Repair number. Then you can take it to – The Bidet Shop Repair Centre: 2/227A Brisbane Road, Biggera Waters.

Repair Timelines:

  • Walk-in Repairs: Bidets brought in for repair without prior appointments will typically be serviced within 24 hours.
  • Prebooked Repairs: If you prefer to schedule a repair appointment, the turnaround time is approximately 1-2 hours.

Booking an Appointment & What to Bring:

To expedite the repair process and minimize waiting times, we recommend booking a repair appointment in advance. You can do so by contacting our customer service team at 1300 243 387 or via email at

Please ensure that you bring the following items when dropping off your bidet for repair:

  • The malfunctioning bidet unit
  • A copy of your purchase receipt or proof of ownership
  • Any relevant warranty information

Repair Process:

  1. Communication During Repairs: Our team will keep you informed about the progress of the repair. In case any additional issues are identified during the assessment, we will contact you to discuss the necessary steps before proceeding.

  2. Cost Estimate: Before initiating any repairs, we will provide you with a cost estimate for your approval. This ensures transparency and allows you to make an informed decision about the repairs needed.

  3. Pickup Notification: Once the repair is complete, we will notify you promptly. You can then pick up your bidet during our regular business hours or we can post your repaired unit back to you.

At The Bidet Shop, we value your satisfaction and aim to make the repair process as convenient as possible. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Trade-In Options:

Trade-In Option for Older Machines: If your bidet is deemed beyond repair due to age or extensive damage, we understand the importance of upgrading to a more efficient model. In such cases, we offer an exclusive trade-in option. You can exchange your old bidet for a brand new, advanced model from our product lineup.

  • Trade-In Process: Our knowledgeable staff will assess the condition of your old bidet and provide a fair trade-in value towards the purchase of a new machine. This not only allows you to enjoy the latest features and technologies but also contributes to environmentally responsible disposal practices.

  • Benefits of Trade-In: By choosing the trade-in option, you can avail yourself of special discounts and promotions on our latest bidet models. This not only saves you money but ensures that you experience the enhanced comfort and functionality of our state-of-the-art bidet systems.

  • Environmentally Friendly: We are committed to sustainability, and the trade-in option is an eco-friendly way to dispose of your old bidet. We responsibly recycle or refurbish components, minimizing waste and reducing the environmental impact.

To explore the trade-in option or inquire about our latest bidet models, please speak to our customer service team during your visit or contact us at 1300 243 387 or Upgrade to a new level of comfort with The Bidet Shop.